This page walks you through the NDAX login process tailored for Canadian customers. You’ll find clear, practical steps for signing in, enabling two-factor authentication (2FA), solving login problems, and keeping your account secure.

1. Quick sign-in steps

  1. Open the NDAX website or mobile app and choose Log in.
  2. Enter your registered email address and password. Use a secure device and private network.
  3. If prompted, complete two-factor authentication (2FA) using your authenticator app or SMS code.
  4. After successful verification you’ll arrive at your dashboard where you can view balances, place orders, and manage settings.

2. Common login issues & troubleshooting

Can’t access your account? Try these checks first:

  • Forgot password: Use the Forgot password link on the login page to request a reset email. Follow the instructions and choose a strong new password.
  • Wrong email: Confirm you’re using the exact email address registered with NDAX (no extra spaces).
  • 2FA problems: If your authenticator app codes aren’t working, ensure your phone time is set to automatic/ network time — time drift can break codes.
  • SMS delays: Mobile networks occasionally delay SMS. If code doesn’t arrive within a few minutes, request a new one or use an authenticator app instead.
  • Browser/cache issues: Clear the browser cache or try a private/incognito window. Disable browser extensions that block scripts or cookies.
Tip: Use an authenticator app (like Google Authenticator or Authy) rather than SMS when possible — it’s more secure and generally faster.

3. Account recovery & support

If you can’t recover access with the self-serve options, contact NDAX support. Provide the information they request to verify your identity (do not share passwords or full 2FA codes in public channels). Keep any support ticket numbers and correspondence secure.

4. Security best practices (Canadian perspective)

  • Enable 2FA for login and withdrawals.
  • Use a unique, strong password and a reputable password manager.
  • Keep your email account secure — email access often means account recovery access.
  • Beware phishing: never click links from unsolicited emails asking for credentials. Always navigate directly to the exchange’s official site.
  • Consider hardware wallets for long-term holdings and only keep trading funds on the exchange.

5. After you sign in — quick checklist

  • Verify your account settings and contact information are current.
  • Check your security settings and 2FA devices.
  • Review recent login history and device access for unfamiliar activity.

If you’re in Canada and need region-specific help (tax reporting, deposits/withdrawals in CAD, ID verification timing), consult NDAX’s official support pages or reach out to their support team directly.

Go to NDAX login

Disclaimer: This guide is general information and not legal or financial advice. Always verify steps against NDAX’s official resources before taking action.